Return Policy

We do not warrant the suitability, fitness or merchantability of items that you manufacture. You alone are responsible for determining the suitability, fitness, merchantability or safety of the products you manufacture.

 

Peak Candle Supplies accepts returns within 15 days of receipt. All returned merchandise must be unused and is subject to inspection. Returns are subject to a 15% restocking fee.

 

When shipping items back to us, please insure that all items are packaged appropriately to prevent damage. Please include your original packing slip with your return, and a brief note. We cannot be responsible for shipping costs or delays.

 

Refunds are applied to the credit card or paypal account used to purchase the merchandise. We will notify you upon receipt.

 

If you receive an order that is damaged in transit, do not accept it from UPS. Immediately contact UPS to initiate a claim. 1-800-PICK-UPS.

 

For quality control reasons, we do not accept returns on any consumables. This includes fragrance oil, wax, wicks, additives, dyes, soap bases, and colorants. We encourage you to take advantage of the smallest sizes available (or sample packs) when testing our products to determine the suitability for your particular application. You are solely responsible for any products you make.

 

Returnable merchandise should be sent to:

 

Peak Candle Supplies

Attn: Returns Dept.

4901 Nome St

Denver, CO 80239